Privacy Policy

Information We Collect

CoinPay collects minimal information necessary to provide our payment gateway service:

• Email address and account credentials
• Business information (name, description)
• Cryptocurrency wallet addresses you provide
• Payment transaction data
• API usage logs

How We Use Your Information

We use your information to:

• Process cryptocurrency payments
• Send webhook notifications
• Provide customer support
• Improve our services
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• With service providers who assist in operating our platform (e.g., hosting, analytics)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of CoinPay, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with prior notice)

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand usage patterns and improve the service

Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. We never store private keys or have access to your cryptocurrency funds.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years to comply with financial regulations. You may request deletion of your account data at any time, subject to legal retention requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at privacy@coinpayportal.com.

Contact

For privacy-related questions, contact us at privacy@coinpayportal.com